I. Order Information

How to Place an Order?

Shopping at Chuangyan Network Technology (Hubei) Co., Ltd. is very simple:

Browse products and select your preferred style and size.

Click “Add to Cart” or “Buy Now”.

Fill in your shipping information and complete payment.

You will receive an order confirmation email.

Can I modify or cancel my order after placing it?

Once an order enters the processing stage (usually within a few hours of placing it), it cannot be modified or cancelled.

For assistance, please contact our customer service department as soon as possible; we will do our best to help you.

What if I haven’t received my order confirmation email?

Please check your spam or junk mail folder first.

If you still can’t find it, please contact customer service and provide your order information.

II. Payment Information

Which payment methods are supported?

We support a variety of secure payment methods, including:

Credit/Debit Cards (Visa, MasterCard, etc.)

Common Electronic Payment Methods

All payments are processed through encrypted channels to ensure your information security.

What if payment fails?

Possible reasons include:

Bank restrictions or insufficient balance;
Incorrect information entered;
Network issues.

We suggest you change your payment method or contact your issuing bank.

III. Shipping and Delivery

How long will it take for my order to ship?

Orders are usually processed and shipped within 1-3 business days (excluding weekends and holidays).

How can I track my shipment?

After your order ships, you will receive an email with a tracking number, which you can use to check the delivery status in real time.

IV. Returns and Refunds

Can I return or exchange an item?

Yes. You can apply for a return or exchange if the item has a quality problem or the size is incorrect.

Who pays for return shipping?

Quality problems: We cover the cost.

Non-quality problems: Buyer covers the cost.