Thank you for choosing Chuangyan Network Technology (Hubei) Co., Ltd. We are committed to providing you with high-quality products and a satisfactory shopping experience. If you are not completely satisfied with your purchase, you can apply for a return or refund according to the following policy:

I. Return Application Conditions

You can submit a return application within 30 days of receiving the goods, but the following conditions must be met:

The goods must be in brand new, unworn, unwashed, and unused condition.

The product tags must be intact, and the packaging must be complete.

The goods must not affect resale.

If the above conditions are not met, we reserve the right to refuse the return application.

II. Returnable Items

Returns or refunds are supported in the following situations:

Product quality issues

Including but not limited to:

Obvious damage or defects

Wrong item sent (wrong style/color/size)

👉 Handling method:

Provide photos or videos as evidence

You can choose a refund or free replacement

Return shipping costs are borne by Chuangyan Network Technology (Hubei) Co., Ltd.

Non-quality issues (e.g., dislike/size not suitable)

👉 Handling method:

You can apply for a return and refund

Items must meet the return conditions

Return shipping costs are borne by the buyer

III. Non-returnable Items

The following items are not eligible for returns or refunds:

Items that have been worn, washed, or used

Items damaged due to personal reasons

IV. Return Process

Contact customer service to submit a return request (please provide your order number)

Customer service reviews and provides a return address

Return the item as required and provide the tracking number

Return address: Room 8-28, 1st Floor, Building 5, Jiangjun Huafu, Daqiao Village, Daqiao New District Office, Jiangxia District, Wuhan City, Hubei Province

We have received and inspected the goods.

⚠️ Please do not return goods without confirmation, otherwise processing may fail.

V. Refund Policy

We will process the refund within 3-5 business days after receiving and confirming the return.

The refund will be returned to your original payment account.

Actual arrival time depends on the bank or payment institution.

VI. Shipping Costs

Situation | Shipping Cost Bearer

Product Quality Issue | Chuangyan Network Technology (Hubei) Co., Ltd. | Buyer | Non-Quality Issue | Buyer |

⚠️ Except for quality issues, initial shipping costs are generally not refundable.

VII. Exchange Policy

If you need to exchange the item (e.g., size or color):

Please contact customer service to confirm stock availability. The exchange process is similar to the return process. For exchanges not due to quality issues, the buyer is responsible for round-trip shipping costs.

VIII. Order Cancellation

Orders can be cancelled and fully refunded before shipment.

Once an order has been shipped, it cannot be cancelled directly; please follow the return process.

IX. Important Notes

We recommend using a trackable shipping method for returns.

Please keep your return receipt safe.