PumicePly (hereinafter referred to as “we”) respects and protects the privacy of all users. This Privacy Policy is designed to explain how we collect, use, store, and protect your personal information.

  1. Information Collection

When you visit or use our website, we may collect the following information:

Basic Identity Information (e.g., name, contact details, shipping address)
Account Information (e.g., login email, encrypted password information)
Transaction Information (e.g., order history, payment methods)
Device and Browsing Information (e.g., IP address, browser type, access time)

  1. Use of Information

The information we collect is used for the following purposes:

Processing and fulfilling your orders
Providing customer service and after-sales support
Optimizing the website experience and product recommendations
Preventing fraud and ensuring transaction security
Complying with relevant laws and regulations

  1. Information Sharing

We commit not to sell your personal information. Information may be shared under the following circumstances:

Sharing necessary delivery information with logistics companies
Sharing information with payment service providers to complete transaction processing
When required by law or requested by government agencies in accordance with the law

  1. Data Storage and Security

We employ reasonable technical and administrative measures to protect the security of your information, including data encryption, access controls, and secure server storage. However, as internet transmission cannot be guaranteed to be 100% secure, we cannot promise absolute security.

  1. Use of Cookies

We use Cookies to enhance the user experience; for example:

Remembering login status
Analyzing website browsing behavior
Optimizing page loading speed and content display

You may disable Cookies through your browser settings, though this may affect the functionality of certain features.

  1. User Rights

You have the right to:

Access your personal information
Correct or update your information
Request the deletion of your account or data (to the extent permitted by law)
Unsubscribe from marketing communications

  1. Third-Party Links

This website may contain links to third-party websites. We are not responsible for their privacy policies or content; please review their respective policies independently.

  1. Policy Updates

We may update this Privacy Policy from time to time. The latest version will be published on this page following any updates; we recommend that you review it periodically.